Terms of service
Last updated 21 September 2026
SarvaFM is a marketplace. We connect you with independent service providers, check who they are, fix the price, and handle payment. The provider does the work.
1. Who we are
SarvaFM is operated by Multileap Solutions Private Limited, a company registered in India, with its registered office at [registered office address]. In these terms, "we" and "us" means that company.
2. What SarvaFM does
We run an app and website through which customers book home services and independent providers offer them. We verify providers' identities, set and display prices, pass bookings to providers, and collect and distribute payment.
Providers are not our employees. They are independent professionals who choose which jobs to accept and when they work. The provider is responsible for how the work is carried out.
3. Your account
- You sign in with your mobile number and a one-time code sent to it. There is no password.
- You must be at least 18 years old.
- Keep your phone secure. Anyone who can receive codes on your number can use your account. If your phone is lost, contact us and we will sign you out on every device.
- Give accurate information, particularly your address. A provider sent to the wrong place still loses their time.
4. Booking and prices
- The price is shown before you book, and includes the service charge, any booking fee and GST.
- That price is fixed when you book. If our rates change later, your booking is not affected.
- Prices can differ by time, date and district — for example at night or on public holidays. The amount shown is always the one you pay.
- Parts and materials are not included unless the booking says so. See service delivery.
5. Payment
Payments are processed by Razorpay. We do not see or store your full card details. Depending on the service, you pay either when you book or after the work is completed; the app tells you which before you confirm.
6. Cancellation and refunds
Charges for cancelling depend on how much notice you give and how far the booking has progressed. They are set out in full in our cancellation and refund policy, which forms part of these terms.
7. The start and completion codes
A provider may start work only after you give them the start code, and a job is marked complete only after you give them the completion code. Please do not share these codes with anyone other than the provider standing in front of you.
8. Conduct
Customers and providers must treat each other with respect. We may suspend or close the account of anyone who harasses, threatens or discriminates against another person, who arranges to take work off the platform to avoid its safeguards, or who gives false information.
9. For providers
- You must pass identity verification before receiving any job. Some kinds of work also require police verification.
- You must hold any licence your trade requires, and do the work competently and safely.
- The services you offer are locked while your application is being reviewed. Adding work that needs further checks may return your account to review.
- Your earnings, after our commission and any tax deducted at source, are paid to the bank account you have verified.
10. Our responsibility
We are responsible for verifying providers' identities as described, displaying accurate prices, and handling payments and refunds properly.
The provider is responsible for the quality and safety of the work. If something goes wrong, tell us within 48 hours and we will help resolve it, including arranging a refund where that is fair.
Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, or any liability that cannot be limited by law.
11. Changes to these terms
We may update these terms. If a change affects you materially, we will tell you in the app before it takes effect. Bookings already made continue under the terms that applied when you made them.
12. Law and disputes
These terms are governed by the laws of India. If a dispute cannot be resolved through our grievance process, the courts at Ernakulam, Kerala have jurisdiction.
13. Contact
Questions about these terms: help@sarvafm.in. Complaints: our grievance officer, listed on the contact page.