Cancellation and refunds
Last updated 21 September 2026
Cancelling is free while we are still looking for a provider, and free if you cancel more than a day before a scheduled booking. A charge applies once a provider has committed their time, and it rises as they get closer to your door.
Why there is a charge at all
When a provider accepts your booking, they turn down other work and often set off straight away. If you cancel after that, most of the charge goes to them to cover the time and travel they have already given up.
Booking for now
For bookings needed within two hours, a provider is sent the moment you book.
| When you cancel | Charge |
|---|---|
| Before a provider accepts | Free |
| After a provider accepts | 10% of the booking, at least ₹40, at most ₹150 |
| While the provider is travelling to you | 25%, at least ₹75, at most ₹400 |
| After the provider has arrived | 50%, at least ₹150 |
Booking for later
| How long before the booking you cancel | Charge |
|---|---|
| Before a provider accepts, at any time | Free |
| More than 24 hours | Free |
| Between 2 and 24 hours | 10% of the booking |
| Less than 2 hours | 30%, at least ₹75 |
| While the provider is travelling to you | 25%, at least ₹75, at most ₹400 |
| After the provider has arrived | 50%, at least ₹150 |
The app always shows the exact charge before you confirm a cancellation, so you never find out afterwards.
If the provider cancels
You pay nothing. You can book again straight away, and the app will look for a different provider.
If nobody is available
If no provider accepts within the search time, the booking closes automatically and nothing is charged.
If you are unhappy with the work
Tell us within 48 hours of the job being marked complete, through the app or at help@sarvafm.in, with your booking reference. We will look at what happened and may arrange for the work to be redone or refund part or all of the amount. Payment to the provider is held while we look into it.
How refunds are paid
- Refunds go back to the method you paid with — the same UPI account, card or bank account.
- We start the refund within 2 working days of it being agreed.
- Your bank then usually takes 5 to 7 working days to show it.
- If you had not paid in advance, there is nothing to refund. Any cancellation charge is requested through the app.
Questions
Write to help@sarvafm.in with your booking reference, which starts with SF. If you are not satisfied with our reply, you can contact our grievance officer, listed on the contact page.