Service delivery

Last updated 21 September 2026

SarvaFM does not ship goods. Every service is delivered in person, by a verified provider, at the address you give when you book.

Where we work

We are starting in Ernakulam district and adding more districts of Kerala over time. The app only offers services in areas where providers are available.

When the provider arrives

• As soon as possible: we look for a provider near you straight away, aiming to have someone with you within two hours.
• Scheduled: the provider arrives at the time you chose. The app tells you when they set off and when they arrive.

If a provider cannot make it, you are not charged, and you can book again for someone else.

At your door

1. When the provider arrives, you receive a four digit start code.
2. They ask you for it. Work begins only once you have shared it. This confirms the right person is at the right address.
3. When the job is finished, you receive a completion code, which you share to confirm it is done.

Never share either code with someone who has not arrived. Our team will never ask you for them.

Materials and parts

The price covers the provider's labour. If the job needs parts — a tap, a fan, wiring — the provider will tell you before buying anything, and you pay for those separately. Nothing should be bought without your agreement.

If the service is not delivered

If a provider does not arrive, or leaves without finishing, tell us through the app. You will not be charged for work that was not done.